What our families say about us.
Some feedback on our services kindly provided by our families.
From start to finish Willows provided an outstanding, personal service. Kelly was so friendly, efficient and sensitive and we could not have asked for more from Ashley whose gentle approach was so comforting. Our dear dad was treated with such respect and dignity. The entire team were incredibly kind and compassionate. I cannot recommend Willows highly enough. They made a very difficult time so much easier and we will always be very grateful. The little extra touches and thoughtful comments really made all the difference.
With sincere thanks to you all from the Grace family.
From the time that we contacted Willows independent funeral directors about the demise of my wife, and possible funeral, the response to our enquiries was nothing but positive and helpful. The friendliness, caring and unbelievable sympathetic approach, at such a difficult time, was amazing. The varying plan costs, and procedures, were all explained in great detail.
On the death of my wife, Willows Funeral Service collected her body from our home, at the agreed time. This was done discreetly, and in a very private and professional manner. When my wife was held in the Chapel of rest, at Willows Funeral Service, we were able to visit her upon request. On subsequent meetings with Ashley, the process of choosing a plan, and its cost, were made extremely easy, and each time was fully explained. At all times we were given a written cost progress. This followed, for example, meetings to plan the type of coffin, the flowers, the timings of the mass at a local church, and the cremation. Ashley and Paula made and confirmed all necessary arrangements, which allowed us to concentrate on personal matters. They also arranged our required announcement, such as the daily Telegraph, the order of service, and memorial cards. This was brilliant because it took responsibility off our shoulders knowing, with confidence that they were dealing for us with the utmost care and attention within a time frame. The arrangement for cars, made easy because of the huge choice available, was all perfect and fitting.
On the funeral day the cars arrived exactly on time, shining and very clean, with courteous and smart drivers and attending pallbearers. They kept a discrete distance but were there every moment of the way if needed. The planned timetable worked perfectly from home to the church, from the church to crematorium and from the crematorium to the reception. A day well planned resulted in a very satisfactory outcome for the family, at a good price.
I really believe that Willows Funeral Service must be the best undertaker in Eastbourne. We could not fault them in any way. They are dedicated to their business and care for the bereaving customers. I would certainly highly recommend them to others.
Without doubt five stars.
Thank you Willows Funeral Service for making what was a very sad day so perfect.”
Funeral Mrs Mary Schulte 11th ]uly 2019
We would just like to say thank you to Willows for the great service you provided at such a difficult time. We really appreciate the care you took to ensure everything went off perfectly for our lovely Mum.”
All of you have been Wonderful throughout, Kind, Caring, Compassionate and dare I say “Great Value for money!”.”
Yesterday went very well indeed, thanks to various factors, but not least the excellent service provided by Willows.
Thanks again to yourself and to Nick and all the team.”
I just wanted to write and say a big thank you to everyone at Willows for the fantastic service we received from your company regarding Micks funeral.
From my first conversation with Karen, through to Paula’s continual support and then Ashley’s presence on the day, I don’t believe we could have wished for anything more.
It was a very moving experience and you were all very caring. Thank you again.”
Just wanted to thank you and Karen and Paula and all your staff for such a wonderful caring service you gave our family on Thursday 28th and the lead up to the day. Not having to stress about whether everything had been taken care of was a great ‘Peace of Mind’ at such a sad time.”
Also read through the comments and testimonials that our families have left us on our Google Business Page. We are very proud of the fact that we have a 5/5 Star Rating.
I hope I don’t need to go through this again anytime soon but if that day comes I can’t imagine a better, more comparing or compassionate group of people. You took what was an impossible event and took away all the hard work and stress. From second one we felt looked after, you worked closely with us, matched our requirements and delivered an wonderful experience. There cars were wonderful and the service lead by Pamela was simply amazing. I cannot thank you enough and I know that I am expressing the feelings of both my mum and my family. I genuinely cant recommend this family run local company enough.
Willows Funeral Services came highly recommended, by a friend in the trade, the insurance company and the celebrant I had asked to perform the service. From the very first contact Ashley was amazing, he was very professional, courteous and respectful. Our friend was collected from St Wilfrid's Hospice and taken to their chapel of rest. When we went in to see Ashley, he explained everything that would happen, gave us the choices of casket and what was included in their package. I was kept informed at all stages what was happening and that everything had been taken care of. On the day the cars turned up on time and were in immaculate order, all the attending staff were very professional and respectful, the journey was planned to take one last look at the sea. At the crematorium everything went like clockwork and everybody commented on how lovely the service was. I would recommend Willows with question, I just hope its a few more years before I need them again.
I am so glad that Willows were designated to collect my sister , as my brother in law Alan and I were impressed by the way they handled everything from that painful moment onward. Nothing was too much trouble and we were treated so kindly which helped us get through this sad process.
I would like to personally thank both Jeanette and Nick at willows, as much as I didn't want the day to happen, everything was perfect, from visiting my partner at his resting place to the day of the funeral. They did everything to make sure the day went smoothly and all my requests were met perfectly. I'm so glad I chose them to look after my partner. Thankyou x
Went to willows at a bad time of our lives lost my mother. As soon as I entered the building I received a very warm welcome from jenette. I asked about all there services and they offered a great service and a great price . they offered a great service at the cheapest price in Eastbourne. We had the funeral service today . they turned up on time with great staff. And they made the day go well. THIS IS A GREAT COMPANY WHY GO ELSE WERE . BEST PRICES AND 100% SERVICE. THANK YOU WILLOWS
Jeanette, Karen & Nick were amazing right from the very start of our difficult period. Detailed and transparent pricing with no hidden surprises and always kept us in the loop of how things were progressing with the arrangements. Any changes were accommodated without any hesitation and any worries were always explained in the finest detailed making the whole process of arranging our Dad's funeral as less stressful as possible. Thanks again guys for all your effort.